The Bywater Approach

Our approach, whether we are delivering training via a public course or significant organisational changes through a major project, has a long standing and distinctive set of themes. We are proud that these themes are the same as they were twenty years ago and have stood the tests of time. These distinctive characteristic of Bywater are:

• What we do is stakeholder-driven.
• We adopt an holistic process.
• We work in partnership with our clients.
• Our vision is to support self-managed efforts.
• We are implementation focused.
• We are results-driven.

Stakeholder Driven We believe that organisations need to implement change which simultaneously delivers improvement to all key stakeholders - shareholders, customers, employees, suppliers and the community. The Bywater approach puts stakeholder requirements at the heart of everything we do.

Holistic In our experience, clients only achieve lasting and radical improvement in performance by targeting along four dimensions:

• Direction: creating the vision and then leading the organisation towards that vision.
• Market: defining which segments to target and how to differentiate in terms of price, product and service.
• Process: ensuring the core work architecture is robust and error free so it can deliver the organisation’s products and services into the market place.
• People:. building the skills and competencies necessary to achieve the vision.

Partnership Approach Bywater brings the benefit of outside vision and experience but it is essential that this outside assistance does not bring conflicting goals, politics and direction into play. Total goal alignment of all parties on meeting the clients business needs is the way to manage this risk. This is achieved by:

• Shared responsibility for achieving goals.
• Shared risk and reward for the outcome.
• Joint problem solving and solution development.
• Concentration on the long term for both benefits and the relationship.

Self Managed During times of significant change we believe it is more important than ever that companies take control of their own destinies. This is why we look to support companies not to do it for them or to do it to them. This is characterised by a focus on transferring skills and expertise to enable our clients to deliver for themselves. The development of this capability to continually manage change is the prime differentiator between companies who will succeed or fail, in the future.

Implementation Focused With all of the pressures of running businesses at present, few companies have the resources, commitment or experience to manage anything that is not essential for their success right now. Ideas are of no value if they are not quickly and effectively brought to bear for the success of the organisation. Bywater’s considerable experience in pragmatic implementation and its absolute commitment to delivering with its customer minimises the risk of failure.

Results-Driven Focusing on specific measurable and achievable results is the proven and well established approach to ensure that full potential is realised. We monitor benefits to our clients and track them against the original business case.